FAQ

If you’re experiencing difficulties with your promo code, be sure to read the promo code’s requirements carefully for valid offer period and restrictions. Please note that promotional codes cannot be combined with other promotions except for the standard shipping offer. Promo codes are valid only at VierraCosmetics.com. Only one promo code may be used per order.

Please try the following: Contact your bank to make sure there are sufficient funds in your account. Make sure you are entering the credit card’s CVN and billing information correctly. Make sure your billing name, address and phone number matches that of the credit card used for payment. If none of these work, please call our Customer Care team at 1-706-412-2937 (M-F 9:00am-5:00pm EST)

Get excited... Vierra! Vierra! is now on its way to you, gorgeous! An order confirmation will appear as the final step in your order and you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Once your order has shipped, you'll receive an additional confirmation email.

You're able to cancel within 30 minutes of placing an order, gorgeous! To cancel your order, give us a ring at 1-706-412-2937 (M-F 9:00am-5:00pm EST) and we'll be happy to assist you. Once you receive an order confirmation email, it means your order is already being processed and cannot be changed or cancelled by you or our Customer Care team.

Once an order is placed, we are unable to make any changes to the order. If you need help with a new order, please call our fantastic Customer Care team at 1-706-412-2937 (M-F 8:00am-5:00pm EST).

Have no fear…safe shopping is here! When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. Check the security of your connection by looking at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

Once your order has shipped, you’ll receive a confirmation email with your tracking details.

Please refer to the "Shipping Policy" section of our website.

Our amazing Customer Care team can help you! We are available Monday - Friday from 8:00am-5:00pm EST. Please contact us!

It’s so easy, gorgeous! Go to the menu and click Login/Signup and fill in your pretty little details to create your account. You’ll be able to enjoy the following benefits and so much more: Receive special offers and birthday gifts exclusive to our registered members Get first dibs on new product launches, and be in the know about exciting new trends and makeup tips to keep you looking and feeling great Join our online community by rating our products, writing reviews, and more!

Sign up for e-mails at VierraVierraCosmetics.com and we’ll treat you like family! Just enter your email at the bottom of this page and click "Subscribe Now." You’ll get first dibs on new products, invitations to special events, and offers exclusive to Vierra! Vierra! subscribers.

Did you check your filters, gorgeous? Spam filters restrict both wanted and unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to modify or remove the settings that filter or block email. You can also add our email address (sales@vierravierracosmetics.com) to your address book. This will ensure that all future correspondence regarding Vierra! Vierra! Cosmetics online orders will be accepted.

If you really want to leave us, you may unsubscribe in the following ways: Unsubscribe Link – click on the link provided at the bottom of the email to be removed from the mailing list. Email Request – send an email to sales@vierracosmetics.com requesting removal. Phone Request – call 1-706-412-2937 (M-F 8:00am-5:00pm EST) and request that your email be removed from the email list. *Please note that unsubscribing will not affect order and shipment confirmations or other transactional notices for orders placed.

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